Booking Procedure & Concerns

BOOKING PROCEDURE

Post Title

The steps in the procedure by which safaris and tours are normally booked with NamWel Tours & Safari are detailed below. By outlining the procedure, we strive simply to bring some clarity to the process involved in order to answer any questions potential clients may have in this regard.

Toward the bottom of this page, we also provide some answers to concerns you might have when considering booking through NamWel Tours & Safari. If your question is not addressed or answered here, kindly send us an e-mail enquiry so that we may deliver a detailed response to your specific queries.

IDENTIFY YOUR DESIRED TOUR PACKAGES(S) FROM OUR WEBSITE
Official Quotation
STEP 1

A wide range of tour packages available on our website http://tours-namwel.welwitchia-ti.com. Choose your desired tour package depending on your travel interests, time flame and budget. Your travel interests are determined by what you would like to experience / see during we will send you an official, no-obligation quotation based on your request shortly after receiving your enquiry.

TOURS PACKAGE CONFIRMATION AND COSTS
Acceptance of quote
STEP 2

Its time to confirm your desired tour package with our tour consultant and agree on how much you are paying per person depending on the level of accommodation and number of days.

In our correspondence with you, we may suggest numerous proposals until you are happy with the details provided in a specific quotation. You may then send us an e-mail confirming that you are happy with the quotation and would like to book the services offered.

RESERVATION CONFIRMATION
STEP 3

NamWel Tours will then send you a Reservation Confirmation after we have booked all of the necessary accommodations and other services. The Reservation Confirmation serves as written proof of the services you have purchased from NamWel Tours. You will not receive any documentation via physical mail.

Along with the Reservation Confirmation, we will forward a credit card authorization or our Bank Details with SHIFT CODE form that can be used to make the 30% – 45% deposit payment. The credit card authorization form can be faxed to our office at +264 244 698. Alternatively, it may be completed, scanned and e-mailed to us. You also have the option of completing a draft transfer directly to our bank account. Our banking details will be included in the Reservation Confirmation.

MAKE PAYMENTS 30 % - 40% DEPOSIT
STEP 4

Once we receive your payments, we shall send you a confirmation email together with the copy of the receipt indicating the balance and we normally send scanned copies just to confirm that everything is in order.

The final payment for your safari or tour is required 42 days prior to the starting date of the safari or tour. NamWel will once again forward a credit card authorization form to you which can be faxed or e-mailed to our office. Again, alternatively, you may complete a draft transfer.

You can pay your balance on arrival or in 3 weeks to arrival date. Balance payment on arrival MUST be in cash. We DO NOT accept credit cards or bank transfers on arrival. If you are paying by bank transfer or credit card, it must be at least 3 weeks to arrival date.

For any query, please contact us on info@tours-namwel.welwitchia-it.com, Tel: +264 61 244 697 / +264 811 294 268

HOSEA KUTAKO INTERNATIONAL AIRPORT ARRIVAL
STEP 5

Once you land in Namibia, you will be met at the airport by a NamWel Tours representative, holding a sign with your name on it. If for any reason you do not immediately see your representative, a cell phone number is provided on the Reservation Confirmation which can be used to contact our Operations Manager. The representative will provide you with a file containing the Reservation Confirmation you received via e-mail, as well as all necessary vouchers

BOOKING CONCERNS

 

Should I not rather book through an agent in my own country?

 

NamWel Tours is not a travel agent. We operate all of the tours we offer, so you will be dealing directly with NamWel who will be responsible for all of the physical aspects surrounding your safari or tour, for example all reservations, entrance fees, guides, transportation, regional flights etc. We are based in Namibia and have, over the years, acquired extensive knowledge of Southern Africa. In most cases, we will be able to provide better advice to potential travelers than some agents who have never even been to our subcontinent.